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Operation and support information

Single Point of Contact

We will not lea­ve you han­ging after the suc­cessful imple­men­ta­ti­on. Ongo­ing moni­to­ring of our powerful plat­form enables our sup­port team to act proac­tively and effec­tively sup­port our cus­to­mers. The month­ly costs include the main­ten­an­ce and tech­ni­cal sup­port of “X4fleet”. If cus­to­mer-spe­ci­fic adap­t­ati­ons are made, this can lead to an increa­se in month­ly costs.

In addi­ti­on, tech­ni­cal sup­port is also available. Spe­cia­list sup­port ensu­res that in the event of pro­blems or errors, expert per­son­nel are available at all times. In addi­ti­on, the neces­sa­ry infras­truc­tu­re for car­ry­ing out sup­port ser­vices is ensured.

Sup­port is available at the fol­lo­wing times wit­hout spe­cial arran­ge­ment: Mon­day to Fri­day, 08.00 to 12.00 o’ clock and 13.30 to 17.00 o’ clock.

Mail, Pho­ne +41 31 359 24 77

Dashboards facilitate monitoring

The most important data of the dif­fe­rent plat­forms are dis­play­ed on dash­boards. Sophi­sti­ca­ted alerts sup­port the sup­port team in the ear­ly detec­tion of emer­ging pro­blems or mis­con­duct. In the event of mal­func­tions, the pos­si­ble cau­ses can be quick­ly iden­ti­fi­ed and mea­su­res taken.

Getting there faster with cloud computing

Cloud com­pu­ting is not only a simp­le new buz­zword of infor­ma­ti­on tech­no­lo­gy and it is more than just a pure IT or tech­no­lo­gy manage­ment the­me. By beco­ming more inde­pen­dent of busi­ness pro­ces­ses and IT resour­ces, com­pa­nies are more fle­xi­ble and can gene­ra­te inno­va­ti­on faster.

Thanks to cloud com­pu­ting, X4fleet can be laun­ched in a mat­ter of days. It is very easy to request log­in data, regi­ster and use the ser­vices imme­dia­te­ly after­wards. A quite com­plex appli­ca­ti­on run­ning on many ser­vers can be easi­ly ope­ra­ted via a web interface.

Cloud com­pu­ting enables us to quick­ly book resour­ces. If a com­pa­ny with many vehic­les wants to use X4fleet quick­ly, we can pro­vi­de the neces­sa­ry resour­ces with just a few clicks. You don’t have to build an infras­truc­tu­re, but use the ser­vices of X4fleet via the cloud.

The advan­ta­ge of cloud com­pu­ting is that spe­cia­lists in lar­ge data cen­ters take care of thou­sands of indi­vi­du­al com­pu­ters. Due to the cha­rac­ter of cloud offe­rings, indi­vi­du­al com­pu­ters can be exch­an­ged wit­hout inter­fe­ring with ope­ra­ti­on. This makes it pos­si­ble to replace hard­ware com­pon­ents and update soft­ware during ope­ra­ti­on. Thus the cloud rege­ne­ra­tes its­elf and is always up to date.


Advantages of software in the cloud

  • No instal­la­ti­on by the customer
  • Work­sta­tion-inde­pen­dent access from anywhere
  • The latest ver­si­ons are available at any time (update)
  • Low/no IT costs for the customer
  • Back­up secured
  • High avai­la­bi­li­ty

Ope­ra­ti­on and Ser­vice Level

  • DAvai­la­bi­li­ty: 99.7%
  • Max. con­ti­nuous down­ti­me: 2 hours
  • Dai­ly back­up: ope­ra­ting systems, appli­ca­ti­ons and data
  • Real-time moni­to­ring with noti­fi­ca­ti­on to the engi­neer on duty
  • Red­un­dant loca­ti­on & infras­truc­tu­re design
  • Up-to-date Anti-Virus Software
  • Sche­du­led soft­ware updates and main­ten­an­ce win­dows are usual­ly announ­ced 5 days in advan­ce, but at least 48 hours in advance
  • Max. 1 update per month
  • In order to gua­ran­tee the qua­li­ty of ser­vice, regu­lar main­ten­an­ce is car­ri­ed out on a quar­ter­ly basis.