Operation and support information
Single Point of Contact
We will not leave you hanging after the successful implementation. Ongoing monitoring of our powerful platform enables our support team to act proactively and effectively support our customers. The monthly costs include the maintenance and technical support of “X4fleet”. If customer-specific adaptations are made, this can lead to an increase in monthly costs.
In addition, technical support is also available. Specialist support ensures that in the event of problems or errors, expert personnel are available at all times. In addition, the necessary infrastructure for carrying out support services is ensured.
Support is available at the following times without special arrangement: Monday to Friday, 08.00 to 12.00 o’ clock and 13.30 to 17.00 o’ clock.
Mail email@example.com, Phone +41 31 359 24 77
Dashboards facilitate monitoring
The most important data of the different platforms are displayed on dashboards. Sophisticated alerts support the support team in the early detection of emerging problems or misconduct. In the event of malfunctions, the possible causes can be quickly identified and measures taken.
Getting there faster with cloud computing
Cloud computing is not only a simple new buzzword of information technology and it is more than just a pure IT or technology management theme. By becoming more independent of business processes and IT resources, companies are more flexible and can generate innovation faster.
Thanks to cloud computing, X4fleet can be launched in a matter of days. It is very easy to request login data, register and use the services immediately afterwards. A quite complex application running on many servers can be easily operated via a web interface.
Cloud computing enables us to quickly book resources. If a company with many vehicles wants to use X4fleet quickly, we can provide the necessary resources with just a few clicks. You don’t have to build an infrastructure, but use the services of X4fleet via the cloud.
The advantage of cloud computing is that specialists in large data centers take care of thousands of individual computers. Due to the character of cloud offerings, individual computers can be exchanged without interfering with operation. This makes it possible to replace hardware components and update software during operation. Thus the cloud regenerates itself and is always up to date.
Advantages of software in the cloud
- No installation by the customer
- Workstation-independent access from anywhere
- The latest versions are available at any time (update)
- Low/no IT costs for the customer
- Backup secured
- High availability
Operation and Service Level
- DAvailability: 99.7%
- Max. continuous downtime: 2 hours
- Daily backup: operating systems, applications and data
- Real-time monitoring with notification to the engineer on duty
- Redundant location & infrastructure design
- Up-to-date Anti-Virus Software
- Scheduled software updates and maintenance windows are usually announced 5 days in advance, but at least 48 hours in advance
- Max. 1 update per month
- In order to guarantee the quality of service, regular maintenance is carried out on a quarterly basis.