Direkt Transport AG has fundamentally optimized its transport processes through the implementation of X4fleet, successfully overcoming three central challenges.

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Automated Order Entry Frees Up Valuable Resources

Before implementing X4fleet, Direkt Transport AG spent three hours daily on manual entry of customer transport orders – a time-intensive process that tied up valuable resources. Thanks to X4fleet's intelligent interface with their customer system and the WebOrders customer portal, this process has been fully automated. The 60 hours per month previously devoted to this administrative task are now available for strategically more important activities. A particular advantage of the solution lies in its bidirectional communication: corrections to master data are not only processed in the system but also communicated back to the customer system. This ensures that on the next tour, all drivers operate with the most current and accurate information, avoiding errors and significantly increasing efficiency.

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Digital Route Planning Revolutionizes Driver Communication

Route planning presented a daily challenge before X4fleet. Dispatch had to manually send route plans to each individual driver, and before a driver could start their tour, an additional work step at the computer was often necessary: the route had to be planned independently using Google Maps, which was time-consuming and led to delays. X4fleet's DriverApp has fundamentally transformed this process. Communication between dispatchers and drivers has not only become significantly simpler and faster but also much more precise. With the app, each driver can optimally prepare for their next tour, as all relevant information is centrally organized: addresses, transport orders, time windows, navigation, and much more are clearly available. Features such as the digital checklist are particularly valuable, giving dispatch the assurance that important tasks like vehicle inspections have actually been completed as planned. This not only increases safety but also creates transparency and trust throughout the entire operational workflow.

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Digital Delivery Notes with Photo Documentation Increase Customer Satisfaction

The manual effort around delivery notes was considerable before X4fleet and regularly led to complications. Particularly problematic were deliveries at night or at times when no one was present to receive the goods. In such cases, Direkt Transport AG often had to call customers to confirm completed deliveries and provide proof – a time-consuming and sometimes frustrating process for both parties. X4fleet's digital delivery note has elegantly solved this challenge: the driver can simply take a photo of the delivery using the DriverApp, which is automatically stored as proof in the delivery note and sent to the recipient via email. This not only creates legal certainty but also builds trust. Additionally, Direkt Transport AG's customers benefit from complete transparency: in the WebOrders customer portal, they can track the progress of their transport in real-time and independently download the completed delivery note when needed. This digital solution has noticeably increased customer satisfaction and significantly simplified administrative processes.

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