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FAQ
would like free trial access to the X4fleet system. How do I request a trial account?
Please contact us by e‑mail (x4fleet@xplanis.com) or phone (+41 31 359 24 54) and we will be happy to assist you with the creation of a trial account. We will also be glad to provide you with all required information and documentation to get you started.
Help! I forgot my X4fleet passwort. How do I go about resetting my password?
Please contact us by e‑mail (x4fleet@xplanis.com) or phone (+41 31 359 24 54) and we will be happy to assist you with resetting your password.
How can I change my own passwort in X4fleet?
Hover your mouse cursor over your own user name in the top right-hand corner of the X4fleet window. Then select “My Profile” from the drop-down menu. You will be able to change your own password on the page that then appears.
How can I create a new login (driver or dispatcher) in X4fleet?
Hover your mouse cursor over the menu “Settings” in the top right-hand corner of X4fleet. Then select “Manage Users”. Next, click the button “Add” in the top right-hand corner of the window. Now, enter the information for the new user. Fields marked with an asterisks (*) are mandatory. When you are done, confirm the data by clicking on “Save” in the lower part of the window.
How do I change the password of a user account other than my own in X4fleet?
Hover your mouse cursor over the menu “Settings” in the top right-hand corner of X4fleet. Then select “Manage Users”. Next, locate the correct user in the list and hover your mouse cursor over the row of the user you wish to reset the password for. A small menu with three buttons will appear above your mouse cursor. Click on the rightmost button “Reset password”. Now you will see a pop-up window which allows you to define a new password for the user. After entering a new password, confirm with the “Save” button