Plea­se con­ta­ct us by e‑mail (x4fleet@xplanis.com) or pho­ne (+41 31 359 24 54) and we will be hap­py to assist you with reset­ting your password. 

Hover your mou­se cur­sor over your own user name in the top right-hand cor­ner of the X4fleet win­dow. Then select “My Pro­fi­le” from the drop-down menu. You will be able to chan­ge your own pass­word on the page that then appears. 

Hover your mou­se cur­sor over the menu “Set­tings” in the top right-hand cor­ner of X4fleet. Then select “Mana­ge Users”. Next, click the but­ton “Add” in the top right-hand cor­ner of the win­dow. Now, enter the infor­ma­ti­on for the new user. Fiel­ds mar­ked with an aste­risks (*) are man­da­to­ry. When you are done, con­firm the data by clicking on “Save” in the lower part of the window. 

Hover your mou­se cur­sor over the menu “Set­tings” in the top right-hand cor­ner of X4fleet. Then select “Mana­ge Users”. Next, loca­te the cor­rect user in the list and hover your mou­se cur­sor over the row of the user you wish to reset the pass­word for. A small menu with three but­tons will appe­ar abo­ve your mou­se cur­sor. Click on the right­most but­ton “Reset pass­word”. Now you will see a pop-up win­dow which allo­ws you to defi­ne a new pass­word for the user. After ente­ring a new pass­word, con­firm with the “Save” button