Please con­tact us by e‑mail (x4fleet@xplanis.com) or phone (+41 31 359 24 54) and we will be hap­py to assist you with reset­ting your pass­word.

Hov­er your mouse cur­sor over your own user name in the top right-hand cor­ner of the X4fleet win­dow. Then select “My Pro­file” from the drop-down menu. You will be able to change your own pass­word on the page that then appears.

Hov­er your mouse cur­sor over the menu “Set­tings” in the top right-hand cor­ner of X4fleet. Then select “Man­age Users”. Next, click the but­ton “Add” in the top right-hand cor­ner of the win­dow. Now, enter the infor­ma­tion for the new user. Fields marked with an aster­isks (*) are manda­to­ry. When you are done, con­firm the data by click­ing on “Save” in the low­er part of the win­dow.

Hov­er your mouse cur­sor over the menu “Set­tings” in the top right-hand cor­ner of X4fleet. Then select “Man­age Users”. Next, locate the cor­rect user in the list and hov­er your mouse cur­sor over the row of the user you wish to reset the pass­word for. A small menu with three but­tons will appear above your mouse cur­sor. Click on the right­most but­ton “Reset pass­word”. Now you will see a pop-up win­dow which allows you to define a new pass­word for the user. After enter­ing a new pass­word, con­firm with the “Save” but­ton